Payment, Late Fee & Cancellation Policies

PAYMENT POLICY

A 50% deposit is made in order to secure your order and event date and is always non-refundable. It is due within 5 days of receiving your quote. The remaining amount must be paid in full at least 7 days prior to your pick up/ delivery date.

CANCELLATION POLICY

A deposit is made in order to secure your order and event date and is always non-refundable. Being a small shop, Claire's Cupcakes is only able to take a very limited number of custom orders for any given week. We must often decline other orders in order to secure your place, in doing so we ensure that every order we take gets the proper amount of attention devoted to it. If a cancellation is required you will forfeit the 50% deposit.

REFUND POLICY

A 50% deposit is made in order to secure your order and event date and is always non-refundable, An in store credit may be issued depending on the circumstances. Once the order is delivered or accepted in store, we do not offer any refunds or store credit.

CHANGE OF EVENT DATE

Postponement requests are handled on a case by case basis as availability may be limited for future requested dates and we may not be able to fit you on your requested date. We cannot guarantee that we will be able to move your order to the new requested date. For postponement requests made within 14 days notice 90% of your deposit back as a store credit for future orders if we cannot accommodate your new date. (No cash refunds).

If change of pickup or delivery date is not requested within 14 days notice, no partial credit will be received in the event that we cannot accommodate the date change. Sorry, no exceptions. 

CHANGE OF DESIGN

If you request a complete change of design for your event, after your deposit has been paid, we can do this request, We will charge you a $20 fee as we would have already quoted on a particular design, which has already taken us time to do so. This is fair on us as we are very busy and just don't have the time and resources to accommodate for change of mind on your designs.