Frequently asked questions
Where are you located and when are you open?
My shop is located at Shop 34 Charlestown Arcade, 338 Charlestown Road, Charlestown. I am open Tuesday - Friday, 8am to 3:30pm and Saturdays 9am - 3pm.
Do I need to pre-order?
I have a range of daily stock including cupcakes, slices, doughnuts, sausage rolls and other treats that are available for walk in customers. If you are in need of a large amount or custom products you need to place an order.
How to get a quote?
All prices for standard products can be found under my menu tab or you can ask in store. For custom products, including cupcakes with custom toppers or colour themes and full sized cakes, you will need to fill in the quote form located under the ordering tab.
How to book?
To make a booking you will need to go to the ordering page and fill in the order form. There are two forms, a standard product order form and a custom quote order form. Fill in the form that suits your needs and you will be sent a quote based on the information you gave. You will then be sent an invoice for payment to be paid online.
How long does it take to get a response or quote for my order?
The average response time for emails is 2-5 business days but can sometimes take up to 7-10 days. I try to do emails every Tuesday/Thursday mornings so please be patient as I am just one person and will get to your email as quickly as I can.
How long in advance do I need to book?
Please allow at least 7 days for all orders. For orders around special events and holidays please allow at least 3 weeks notice. If you need a last minute order please send through an order form, then give me a call and leave me a message and I will do my best to fit your order into my schedule. Bookings can be made up to 1 year in advance.
Do I need to pay a deposit?
Deposits are necessary for orders over $100. Deposits range from $50 - $150 depending on the total price of the order.
I have sent my quote/order form, is my order now guaranteed?
Not quite, you will be sent an invoice and a payment will need to be made to secure your date and your booking. Your booking is not confirm if you have not made a payment.
How do I collect my order? Is delivery an option?
You can pick up your order or get it delivered. Pick up is available from Charlestown, Newcastle NSW. Delivery fees start at $10 and increases based on location. Current delivery locations include Newcastle and Central Coast areas. Sydney delivery is considered for large orders or for weddings.