Frequently asked questions

Do I need to pre-order?

Yes all of my baking is done for pre-orders only. Claire’s Cupcakes is a home based business so I do not have daily stock. Pre-orders are essential.

How long does it take to get a response or quote for my order?

The average response time for emails is 2-5 business days but can sometimes take up to 7-10 days.

 How long in advance do I need to book?

Please allow at least 7 days for standard orders and 14 days for custom orders. For all orders around special events and holidays please allow at least 3 weeks notice. If you need a last minute order please send through an order form then give me a call and leave me a message and I will do my best to fit your order into my schedule. Bookings can be made up to 1 year in advance.

How to get a quote?

All prices for standard products can be found under my menu tab. For custom products, including cupcakes with custom toppers or colour themes and full sized cakes, you will need to fill in the quote form located under the ordering tab.

 How to book?

To make a booking you will need to go to the ordering page and fill in the order form. There are two forms, a standard product order form and a custom quote order form. Fill in the form that suits your needs and you will be sent a quote based on the information you gave. You will then be sent an invoice for payment to be paid online.

 Do I need to pay a deposit?

Deposits are necessary for orders over $100. Deposits range from $50 - $150 depending on the total price of the order.

 I have sent my quote/order form, is my order now guaranteed?

Not quite, you will be sent an invoice and a payment will need to be made to secure your date and your booking.

 How do I collect my order? Is delivery an option?

You can pick up your order or get it delivered. Pick up is available from Elermore Vale, Newcastle NSW. Delivery fees start at $10 and increases based on location. Current delivery locations include Newcastle and Central Coast areas.